Chapter 1

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Complete

Our Learning Intention (OLI): On completion of this chapter, you will have learned how to identify, research and evaluate options when making decisions related to solving the problems and issues that confront consumers.

Unit 1

• 1.1 Commerce and choice
• 1.2 More decisions to make
• 1.3 Comparison shopping

  Unit 2

• 1.4 Choosing where to buy (1)
• 1.5 Choosing where to buy (2)
• 1.6 Choosing where to buy (3)
• 1.7 Key factors affecting consumer decisions

  Unit 3

• 1.8 The need for consumer protection
• 1.9 Features of a simple contract
• 1.10 Legal rights and protective legislation for consumers
• 1.11 Organisations that provide assistance for consumers
• 1.12 Processes of consumer redress

  Unit 4

• 1.13 Payment choices (1)
• 1.14 Payment choices (2)
• 1.15 Methods of keeping records
• 1.16 Changes over time and the impact of technology

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Table of contents

• Unit 1: Commerce and choice; More decisions to make; Comparison shopping
• Unit 2: Choosing where to buy; Key factors affecting consumer decisions
• Unit 3: The need for consumer protection; Features of a simple contact; Legal rights and protective legislation for consumers; Organisations that provide assistance for consumers; Processes of consumer redress
• Unit 4: Payment choices; Methods of keeping records; Changes over time and the impact of technology

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